Repair Policy

Dareen Hakim Collection handbags are made by hand, and as such, each piece is unique. The variations in color shading, incidental marks/scratches, and textural variances are characteristics of the lush leathers and artisanal metals chosen to create the Dareen Hakim Collection. While we use special processes to maintain the current state of all our handcrafted metalwork, the beauty of each piece is intended to evolve and age through the natural oxidation process.

We offer a ONE-YEAR WARRANTY covering manufacturing defects or damages on any handbag. Please note, proof of purchase must be provided in order to confirm your repair request is covered by our policy. We are happy to handle complimentary repairs for issues resulting from company-acknowledged manufacturing defects within this one-year period. Please note the customer is responsible for any costs associated with shipping of the defective product for repair. We will cover the cost of return shipping for products purchased from our website. Return shipping for products purchased from our e-commerce partners and boutique vendors fall on the customer. Please allow 14 to 21 business days for the repairs to be completed and for the bag to be shipped back.

Should your handbag fall outside the one-year repair policy, we offer a repair service for some of our products. Charges will be assessed on an individual basis. We will provide a quotation for your approval before proceeding with any repair work.


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